CONTENTS OP I N I O N / U PFR O NT 07 IS S UE 2 9 1 JUNE/JULY 2 0 1 9 NEWS 11 OPIN ION Secretary General Jesse van Sas explains who makes the decisions at FIDI EBR U D EMI R E L Welcome from the FIDI President 12F IDI N E W S We speak to former Treasurer and FIDI Board member Piet van Herk, about reaching his eight-year term on the Board 14 13 F IDI SE RV IC E S Marie-Pascale Frix, FIDI Business Intelligence Manager, introduces the newly elected Dispute Resolution Scheme Mediation Panel 14 F IDI E IM Students get hands-on experience at the latest EiM seminar in Jacksonville, Florida, USA 16 F IDI AC A DE M Y The trainers team looks to the future and identifies its next areas of focus 13 09 16 IND U ST RY N EW S 09-1 4 FEAT U R I N G The US military considers switching its $2bn moving operations to a single provider PLUS: CO NFERENC E 20 The FIDI Cycle Challenge launches the Conference. Malcolm Pearson charts the impressive journey GRS acquired by the Relo Group; B FINK Mobility recognised for continuous participation in LACMA; Bridget Ritchie honoured with Worldwide ERC Meritorious Service Award; Johnny Abbott wins top award Editorial Editor: Carina Bailey email: fidifocus@cpl.co.uk telephone: +44 1223 378000 Advertising Advertising manager: John Wheaton email: john.wheaton@cpl.co.uk telephone: +44 1223 378042 Published on behalf of FIDI Global Alliance by: CPL (Cambridge Publishers Ltd) 1 Cambridge Technopark Cambridge CB5 8PB United Kingdom telephone: +44 1223 378000 web: www.cpl.co.uk FIDI GLOBAL ALLIANCE President: Ebru Demirel General Manager: Jesse van Sas email: jesse.vansas@fidi.org telephone: +32 2 421 4751 Communications Officer: Magali Horbert email: magali.horbert@fidi.org telephone: +32 2 426 5160 FIDI Global Alliance (FIDIAisbl) Bld Louis Schmidt 29 B1 1040 Brussels, Belgium telephone: +32 2 426 5160 All locations listed on FIDI Affiliate adverts are FIDI-FAIM certified, unless otherwise indicated on the advert. 19 F IDI FA IM The new FAIM Secure Online Platform is introduced by Andrew Mavin, FCC Customer Service and IT Coordinator 22-25 Lydia Cope looks back at FIDIs charitable efforts after Affiliates smash their $150,000 target for Operation Smile Honduras 26-31 James Richards reports on the Delegates Meeting and General Assembly in Amsterdam on 31 March 20 33-40 A round-up of the social activities, golf tournament and roll call at the FIDI Conference, with a picture gallery of highlights 42-45 Discover some of the up-to-date insights on FAIM and risk management that Affiliates learned during the FAIM Coordination Centre and EY workshops 47 A taster session from the FIDI Academy introduces its new three-day seminar on destination service provider (DSP) services 33 48 Following a series of FIDI Association meetings held at the Conference, we offer a snapshot of the discussions and explain the groups importance 51-53 Isabelle Harsch on the FIDI 39 Club Conference, its plastic-fishing activity and well-attended party 54 Keynote speaker Patrick Schwerdtfeger kicks off the business debates on technology The views expressed in FIDI Focus, by any contributor, are not necessarily those of the FIDI Global Alliance or the publisher. Contributions (including adverts) are published in good faith and no responsibility or liability will be accepted, either for their contents or accuracy, or for any action taken as a result of anything contained in FIDI Focus. Editorial copy deadline for the August/September issue: 5 June, 2019 Deadline for advertisement bookings: 12 June, 2019 PICTURE CREDITS Cover: iStock.com/mevans world | Page 9: iStock.com/DanielBendjy | Page 59: iStock.com/ Andrey Suslov | Page 62: iStock.com/PeopleImages Page 70: iStock.com/Ke Page 78: iStock.com/fotoVoyager Page 80: iStock.com/fotoVoyager Page 86: iStock.com/Sanjog Mhatre Page 94: iStock.com/fcafotodigital 4 FF291JunJul19 pp04-05 Contents.indd 4 42 55 A panel of moving and technology experts debates the challenges and opportunities ahead for the moving sector 57 Katia Vlachos, a seasoned expat and coach, shares her insights on the changing landscape movers are facing WWW. F I D I . OR G 10/05/2019 15:07