FIDI NEWS HOW CAN FIDI HELP YOU RESOLVE CONFLICT? MARIE-PASCALE FRIX, BUSINESS INTELLIGENCE MANAGER Thanks to the new Dispute Resolution Scheme Operating Rules, FIDI offers impartial, independent and confidential assistance to Affiliates seeking to resolve their international moving disputes. Marie-Pascale Frix, in charge of dispute resolution, shows us how REQUEST FOR ASSISTANCE 01 02 03 Check if your case is eligible (consult the DRS Operating Rules) Send a formal request for assistance to FIDI FIDI assesses if your application is eligible FF290 pp34-35 Infographic V2.indd 34 04 05 06 The conciliation process is activated (complimentary) The parties submit case documentation Through the guidance of the DRS Conciliator, an agreement is reached IF ELIGIBLE, THEN: 34 CONCILIATION IF NO AGREEMENT, THEN: MAIN ELIGIBILITY CRITERIA WHATS IN IT FOR YOU? 1. The dispute must be between two FIDI Affiliates. 2. The dispute is related to cross-border household goods moving services. 3. You have no outstanding invoice with FIDI. 4. The dispute is less than a year old. 5. You have tried at least once without success to solve the dispute yourself. l Fair and impartial process lG uidance and rulings based on the FIDI Professional Cooperation Guidelines (PCGs) l Cost effective no expensive legal fees l Your reputation is protected lY our long-term relationships are preserved l Fast resolution l Tailored solutions WWW. F I D I . OR G 13/03/2019 11:47